Initial visit
A patient enters care and needs are assessed.
Behavioral health access
Short-term care model comparison
Initial visits, documented care outcomes, and expected schedule turnover
Care outcomes
Most initial visits led to a documented care outcome
The outcome measure includes completed or scheduled follow-up, referral to ongoing community care, advice and resources, FMLA evaluation, or care already established.
0%
123 of 134 initial patients0%
58 of 71 initial patients+10.1 percentage points in documented care outcomes.
92%documented outcome
under Current
under Current
Initial access
Initial-visit capacity increased substantially
Use the control to compare the two periods or focus on either model.
Monthly initial patients
CurrentPrevious
Short-term care model
Capacity reopens as episodes conclude or transition
A brief model supports new access when recurring appointments are intentionally released.
Focused care
Treatment proceeds within the 12–15 week model when appropriate.
Completion or transition
Care concludes, steps down, or transfers to longer-term support.
Access reopens
The recurring appointment becomes available for another initial visit.
What happened after intake
No completed follow-up does not mean no care
Select a disposition to see how initial visits produced different appropriate outcomes.
Interpreting Epic utilization
Calendar utilization and patient access measure different things
Epic utilization can describe how completely the schedule is occupied. It does not, by itself, show how many patients gained access to an initial visit or reached an appropriate care outcome.
Scheduled utilization
How full was the calendar?
A higher percentage can result when recurring long-term appointments dominate the schedule.
HigherPrevious pattern
Access utilization
How many patients gained access?
Initial visits and documented outcomes show whether capacity reached more people.
134Current initial patients
Management lens: Previous showed higher Epic utilization while long-term patients occupied more recurring capacity. Current delivered 89% more initial visits and a documented care outcome for 92% of initial patients, despite operating four days per week.
Management takeaway
The short-term model expanded access while maintaining a high rate of documented care outcomes.
The comparison describes observed patterns. It does not treat Epic scheduled utilization as a standalone measure of patient access.
92%of Current initial patients had a documented care outcome.
+89%more initial patients were seen from January through September.
4 daysper week under Current, compared with 5 days under Previous.
77%of Current patients without completed follow-up had another documented outcome or future appointment.